CustomerJourney

• Discovery

• Product Demonstration

• Solution Customization

• Value Discussion

• Decision Making

• Implementation Planning

• Feedback

• Identify key business needs

  1

  Responsible: customer

• Gather initial requirements

  1

  Responsible: seller

• Schedule discovery meeting

  1

  Responsible: seller

• Prepare product demo

  2

  Responsible: seller

• Attend product demonstration

  2

  Responsible: customer

• Provide feedback on the demo

  2

  Responsible: customer

• Discuss customization options

  3

  Responsible: both

• Finalize customization details

  3

  Responsible: seller

• Review proposal and pricing

  4

  Responsible: customer

• Clarify any doubts or questions

  4

  Responsible: both

• Internal decision-making process

  5

  Responsible: customer

• Communicate decision to seller

  5

  Responsible: customer

• Plan implementation timeline

  6

  Responsible: both

• Assign roles and responsibilities

  6

  Responsible: both

• Gather initial user feedback

  7

  Responsible: seller

• Make adjustments based on feedback

  7

  Responsible: seller